We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.

We'd love to hear from you!

Email:  service@oldlume.com

Customer Service Time: 9 AM-6 PM (UTC+8), Monday-Friday Business Day. We can usually get a reply email to you within 24 hours - however it can sometimes take up to 48 hours during busier periods.

Also, please note, our offices are closed over the weekend & public holidays, so a reply may take a little longer.Please use the same email address you used when placing your order when contacting us, and include your order number in your email.